SERVICENOW SOLUTIONS

Our comprehensive ServiceNow solutions are designed to simplify IT workflows, Automate Processes, and Improve operational efficiency. Whether you need Implementation, Customization, Development, or Integrations, our expertise ensures a Seamless Experience tailored to your business needs.

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Service Type
Description
Key Benefits
Technologies
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Application Portfolio Management (APM)
Reduced IT costs by eliminating redundant applications. Improved strategic planning for application development and retirement. Enhanced compliance and risk management.
Application Inventory, Business Capability Mapping, Technology Risk Assessment, Integration with Governance, Risk, and Compliance (GRC).
Provides insights into the applications used within an organization to assess their value, reduce redundancies, and align with business objectives.
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Customer Service Management (CSM)
Increased customer satisfaction and loyalty. Reduced response and resolution times. Improved efficiency in handling customer requests.
Case Management, Omni-Channel Support, Knowledge Base, Field Service Management.
Extends service management principles to customer-facing operations, ensuring efficient handling of customer inquiries and issues.
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Field Service Management (FSM)
Increased efficiency in field operations. Improved customer satisfaction with timely service. Enhanced visibility into field activities and resource utilization.
Work Order Management, Scheduling and Dispatch, Mobile Access, Integration with Project Portfolio Management (PPM).
Manages field service operations by connecting field technicians with relevant data and optimizing task scheduling.
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Governance, Risk, and Compliance (GRC)
Reduced risk of non-compliance and associated penalties. Improved ability to identify and mitigate potential risks. Streamlined audit processes with comprehensive tracking and reporting.
Policy and Compliance Management, Risk Management, Audit Management.
Provides a unified framework to manage policies, assess risks, and ensure compliance with regulatory requirements.
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Human Resources Service Delivery (HRSD)
Enhanced employee experience with easy access to HR services. Reduced administrative burden on HR teams. Improved compliance and record-keeping.
Employee Service Center, Case and Knowledge Management, Onboarding and Transitions.
Automates and streamlines HR processes, providing employees with a centralized platform for HR services and information.
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IT Asset Management (ITAM)
Reduced IT costs by eliminating redundant assets. Improved compliance with software and hardware regulations. Enhanced visibility into asset utilization and lifecycle status.
Asset Lifecycle Tracking: Monitor IT assets from procurement to disposal. Software License Management: Ensure compliance with licensing agreements. Contract and Vendor Management: Track warranties and vendor agreements. Integration with CMDB: Maintain accurate asset relationships.
Manages IT assets across their lifecycle, ensuring cost optimization, compliance, and accurate tracking of hardware and software.
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IT Business Management (ITBM) (SPM)
Improved decision-making with better visibility into projects and resources. Enhanced alignment of IT initiatives with business objectives. Optimized use of resources and budgets.
Project Portfolio Management, Demand Management, Resource Management, Financial Management.
Aligns IT projects and investments with business goals, providing transparency and control over project portfolios and resources.
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IT Operations Management (ITOM)
Proactive issue detection and resolution. Optimized resource utilization. Improved alignment between IT services and business objectives.
Discovery, Service Mapping, Event Management, Cloud Management.
Enhances the visibility and control over IT infrastructure, enabling proactive management of services and resources.
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IT Service Management (ITSM)
Improved efficiency and productivity. Reduced downtime and service disruptions. Enhanced user satisfaction with faster response times. Better visibility into IT processes and performance.
Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management.
Streamlines IT service delivery by automating processes and providing a centralized platform for managing incidents, problems, changes, and service requests.
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Integrations
Accelerated time-to-value with professional implementation. Reduced operational silos through integrated systems. Solutions aligned with unique business processes and goals.
Implementation Services, System Integrations, Data Migration, Customization.
Services focused on deploying ServiceNow solutions and ensuring seamless integration with existing systems and processes.
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Security Operations (SecOps)
Faster detection and mitigation of security threats. Reduced risk of data breaches and compliance violations. Streamlined collaboration between IT and security teams.
Incident Response, Vulnerability Management, Threat Intelligence.
Integrates security tools and processes to rapidly detect, respond to, and remediate security incidents.
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Service Catalog
Standardized service delivery processes. Enhanced transparency and tracking of service requests. Improved efficiency in service fulfillment and resource utilization.
Service Listings, Automated Workflows, Integration with CMDB, Multi-Department Support.
A structured collection of services available for users to request, facilitating standardized service delivery and fulfillment.
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Service Portal
Improved user experience with a centralized access point. Reduced support costs through self-service capabilities. Increased user engagement and satisfaction.
User-Friendly Design, Responsive Layouts, Integration with Service Catalog, Personalization.
A customizable web interface that provides users with a unified platform to access services, information, and support.