EXPLORE
IT Business Management (ITBM) recognizes that the IT department is more than just a cost center; it’s a driving force in shaping business strategy. ITBM empowers IT departments to plan, organize, develop, direct, and evaluate an organization’s technology and resources to meet business objectives. It encompasses the financial planning necessary to manage these resources effectively.
ServiceNow IT Business Management (ITBM) is a suite of products within the ServiceNow IT Workflow. The applications help IT departments demonstrate value to their enterprise to rationalize investments in technology and appropriately allocate resources. Additionally, ITBM enables IT and business teams to collaborate on the assessment and prioritization of technology requests in order to efficiently deliver solutions to the organization. With ServiceNow ITBM, IT teams are empowered to make educated decisions that drive enterprises towards their organizational goals. In addition to this, IT teams can become more agile and responsive to the changing needs of their company through the use of ServiceNow ITBM.
or large enterprises, IT Business Managers have a lot on their plate. Responsible for ensuring their company’s technology investments are operating at maximum efficiency, managing IT staff, maintaining and building new technology solutions, and balancing the IT budget, teams can leverage modern ITBM solutions to demonstrate that IT is an important function to any successful business.
ServiceNow ITBM focuses on improving the alignment of business services, accelerating service delivery, and offering comprehensive financial visibility. The application helps you better manage demand, resources, and budgets so IT can optimally support business operations and needs.
ServiceNow Performance Analytics is a powerful application designed for reporting and analyzing business performance. The application provides instant insight into current data as well as trends over time with responsive and interactive dashboards. With over 600 out-of-the-box KPIs, Performance Analytics offers agents tools and dashboards for measuring success. The application gives managers the data they need to make swift and accurate executive decisions.
ServiceNow Demand Management offers a comprehensive view and centralized location to manage strategic business requests for IT services. The application streamlines the investment decision process for new products, services, repairs, and enhancements. Within Demand Management, businesses can generate and communicate new ideas to support corporate initiatives to improve your enterprise. Managers can assess, manage, and forecasts demand for products so their IT teams can proactively support their colleagues and improve IT services. The application can also create demand scorecards that are displayed in configurable bubble charts, enable easy demand prioritization.
ServiceNow Resource Management enables resource managers to create resource plans, request and assign staff to projects, and track IT team availability. Managers can leverage the application’s scheduling features to allocate resources to tasks for various project types, while users can easily see what tasks they are assigned to and with whom. Automated notifications and approvals improve collaboration among resources and intelligent workflows help both managers accurately estimate resource need. With built-in reporting and dashboards, organizations can gain valuable insight into resource allocations and requests, improving business operations and resource decision-making.
ServiceNow Agile Development is an application that manages and tracks software development life-cycles using an incremental and flexible approach. Agile Development manages scrum or waterfall development and helps manage the backlog of tasks.
ServiceNow Project Portfolio Management (PPM) is a suite of ServiceNow applications that improves IT development. PPM includes the following applications: Demand Management, Resource Management, Project Management, Program Management, and more. Previously known as Project Portfolio Suite, PPM provides a central location to view demands and projects as well as to plan a portfolio and track its progress. With the portfolio workbench, you can easily perform all aspects of financial planning and budgeting.
ServiceNow Application Portfolio Management (APM) builds a comprehensive inventory of the applications an organization is using and identifies technical gaps and redundancies to reduce application costs. By consolidating applications within the same business function, APM helps IT Business Managers identify the need to sunset an application, upgrade to the latest version, or adopt a new application altogether. Application Portfolio Management also uses data from ServiceNow solutions like IT Service Management, IT Operations Management, IT Asset Management, and Security & Risk to extend the depth of information and provide a broader ecosystem to make technology decisions.