EXPLORE
Being an IT Asset Manager in a large enterprise can feel a lot like being the sheriff in the Wild West. Between tracking down your organization’s hardware, staying on top of software license agreements, and trying to control rogue spending, it can be difficult to ensure compliance of every asset. With an intelligent and modern IT Asset Management platform, however, you can easily reign in troublesome assets and keep your IT house in order.
ServiceNow IT Asset Management (ITAM) is a product within ServiceNow’s IT Workflows solutions that automates the end-to-end lifecycle for software, hardware, and cloud assets—on one platform. The application incorporates the physical, technological, contractual, and financial aspects of managing IT assets. ServiceNow leverages automated workflows to assign asset requests, record maintenance activity, and prompt assessments throughout as asset’s lifecycle. The application provides an ITAM data repository that works in conjunction with your configuration management database (CMDB), eliminating the challenges of data integration, normalization, and reconciliation. ServiceNow Asset Management also works hand-in-hand with ServiceNow’s IT Service Management (ITSM) applications to provide better control of inventory and improve service delivery.
Large enterprises have a lot of assets. Consider just one subsection of one department. Let’s take your Austin-based customer support team, for example. Each team member may have a laptop or computer, two external monitors, a keyboard, a mouse, a headset, a desk phone, and a hard drive. What shared hardware is in the office? Projectors, Xerox machines, servers? What about their software? Do you know every program on just one person’s computer? When do the licenses for each of those programs expire?
With ServiceNow ITAM, you can optimize the cost of your assets while also reducing risk and automating workflows to seamlessly integrate various departments into the asset management process.
ServiceNow Hardware Asset Management offers a suite of automation capabilities to enable organizations to improve their hardware governance. With Hardware Model Normalization, you can automatically standardize hardware assets and leverage the Hardware Library to continuously deliver lifecycle information to proactively manage assets before they become a risk. By managing hardware lifecycles and corresponding tasks on one single platform, organizations can gain a full and meaningful picture of the hardware they own.
ServiceNow Software Asset Management Professional (SAM Pro) is essential for businesses to accurately track their software spend and manage compliance of their on-premise and SaaS products. The application systematically tracks, evaluates, and manages software licenses, compliance, and optimization. With SAM Pro, businesses can reclaim unused software rights, purchase new software rights, and manage the internal distribution of ownership rights with the push of a button. SAM Pro can also be connected to ServiceNow Discovery to automatically distribute key data from the CMDB, the single source of truth in the Now Platform.
ServiceNow Configuration Management Database (CMDB) is a cloud-based single system of record for infrastructure and service data used across the entire IT value stream. ServiceNow CMDB serves as a single source of truth and will help you better understand your ITAM application and other ServiceNow solutions. Your CMDB is the foundation of your data— maintaining the health of your CMDB is essential to effective and continuous uses of ServiceNow.
ServiceNow Discovery enables users to identify IT assets in their organization’s network to create an integrated system and directory of how they all work together. Discovery offers an agentless way to update your CMDB with your enterprise’s relevant hardware and software assets and tracks changes within your on-premise and SaaS infrastructure. Implemented successfully, ServiceNow Discovery sets a strong foundation with accurate data for many other ServiceNow solutions.
