EXPLORE
Human Resources (HR) Service Delivery encompasses the services a company provides its employees across the entire employee lifecycle. This includes recruitment and hiring, onboarding and development, payroll and benefits, and departure or retirement. A modern HR Service Delivery system puts HR solutions and resources at employees’ fingertips, empowering staff to be actively engaged in human resources processes.
ServiceNow HR Service Delivery is one of the core products within ServiceNow’s Employee Workflows solutions. The application uses intelligent workflows to streamline and improve the employee service experience, as well as HR management. With ServiceNow HR Service Delivery, businesses can offer employees access to a single platform to manage their work needs and can empower every department to efficiently and effectively support its staff. The ServiceNow HR module also brings efficiency to employee transitions, such as onboarding and offboarding, across an entire enterprise.
A powerful, effective, and supportive human resources department is essential for building a successful and competitive enterprise. Bring your HR solutions up-to-speed with the modern age by adopting ServiceNow’s HR Service Delivery application and improving your employee’s service experience.
ServiceNow HR Service Delivery is designed with the employee in mind. By simplifying complex human resources tools and processes, HR Service Delivery empowers staff to self-serve and leverages automation to improve HR productivity.
ServiceNow Employee Service Center provides employees with a one-stop-shop for all things HR. The unified single portal allows employees to manage their HR needs, such as completing onboarding tasks, submitting HR requests, updating their employee profile, connecting with live agents, and browsing HR knowledge bases and catalogs. The platform can also be configured to meet business needs so your employees can easily access what they are looking for.
ServiceNow Enterprise Onboarding and Transitions makes it easy to automate employee lifecycle events that span across departments such as onboarding, promotions, transitions, leave, and offboarding. The intelligent no-code lifecycle event builder allows for simple configuration of digital workflows, giving companies full control of transition processes. With mobile onboarding, new hires can easily complete HR tasks, view content, and get support anytime, anywhere. Powerful analytics and dashboards offer real-time data and visibility into onboarding volume via location and department.
ServiceNow Employee Document Management is a cloud-based, secure solution for managing employee paperwork. ServiceNow Employee Document Management provides storage space, a filing system, and the ability to easily retrieve documents. Set retention rules to adhere to corporate and legal regulations and customize permissions to easily protect sensitive documents.
In HR Service Delivery, ServiceNow Case and Knowledge Management allow companies to standardize the documentation, interaction, and fulfillment of employee requests and inquiries. In HR Case Management, features like bulk case creation and visual taskboards allow for efficient resolution of employee issues. Employees can use the Employee Service Center to open a case themselves or cases can be created by an HR representative. With HR Knowledge Management, the HR department can create a searchable knowledge base of HR policies and procedures, enabling employees to find answers to their questions in a few simple clicks.
Within HR Service Delivery, ServiceNow Virtual Agent delivers personalized and meaningful employee service that is truly useful. Employing natural-language understanding (NLU), ServiceNow HR Virtual Agent is an enterprise chatbot that gives employees the in-person user experience they’re hoping for without the cost to staff a service desk. If a request requires more attention, the employee can request a live HR agent at any time.
The ServiceNow FastTrack Recruiting application is a configurable applicant tracking system built on the ServiceNow platform and by the GlideFast Consulting team. This powerful product allows HR and recruiting teams to manage the entire lifecycle of applicant tracking, from the job description to hire.