EXPLORE
IT Operations Management (ITOM) refers to all the technology, services, and infrastructure an IT Department provides an organization, such as applications, storage, networking, hardware, and software. The goal of ITOM is to ensure an organization has a suite of high-performance IT services that are accessible anywhere, at any time.
ServiceNow ITOM is a suite of applications that work together to automate operations management within an organization. It’s a comprehensive solution to modern technology challenges such as integrating disparate IT processes, resolving service outages quickly, and simplifying cloud complexities by improving stakeholder visibility and control of an organization’s data, investments, projects, and workforce. With ServiceNow ITOM, businesses can design proactive, dynamic IT solutions and deliver high-performance IT services on demand.
When implemented effectively, ITOM simplifies complex infrastructure and service management by consolidating your IT services into a single platform, increasing visibility, and improving IT speed and agility.
ServiceNow ITOM delivers a unified, service-focused approach to IT — one that prioritizes a strong configuration management database (CMDB) foundation in order to drive efficient processes, facilitate the integration of processes within IT and the rest of your enterprise, and empower stakeholders with robust governance tools and guidelines.
ServiceNow Service Mapping provides a full picture of IT processes and their interdependencies, offering incredible insight into how exactly IT is delivered across your enterprise. ServiceNow Service Mapping uses traffic-based discovery and infrastructure information in the ServiceNow Configuration Management Database (CMDB) to reveal relationships between applications, cloud service, and IT components. ServiceNow offers guidance through multiservice mapping processes and maps are automatically updated as changes occur, increasing service-awareness.
ServiceNow Discovery is an application in the Now Platform that enables users to identify business services, applications, and other assets in their organization’s network in order to create an integrated system and directory of how they all work together. Discovery offers an agentless way to update your CMDB with relevant hardware and software assets within your enterprise and tracks changes within your on-premises, multi-cloud, and serverless infrastructure. Implemented successfully, ServiceNow Discovery sets a strong foundation with accurate data within many other ServiceNow applications such as ITSM change management, Software Asset Management, Customer Service Management, Security Operations, and more.
ServiceNow Event Management utilizes predictive intelligence to correlate events and create actionable alerts, thereby reducing event noise generated by monitoring tools. When paired with Service Mapping and Operational Intelligence, ServiceNow Event Management will find the root cause of IT operations issues.
ServiceNow Operational Intelligence is an add-on application within the ServiceNow Event Management tool that allows users to spot and eliminate potential service-outage-causing factors through an Anomaly Map. By combining ServiceNow’s Event Management tool with the Operational Intelligence add-on application, you can proactively identify deviations before they cause service outages across your multi-cloud environment.
ServiceNow Orchestration allows you to easily combine each area of automation across every platform and create business rules that support the activity based on specific triggers and events. ServiceNow Orchestration provides a useful solution for organizations looking for a way to manage multiple cloud environments. With ServiceNow Orchestration, you can bring more value to the processes you already automate by integrating them in a holistic way, from start to finish.
ServiceNow Cloud Management is a powerful application that allows your IT department to fully equip cloud infrastructure and services while providing visibility into costs and providing consistent management. Within the application, users have access to cloud services creation, operational scheduling, cloud resource governance, and powerful cloud insights.