Best Salesforce Chatbots
Chat Bots are becoming big business in the world of B2B. It’s rare that you will visit a SaaS website where you won’t be promoted by a little widget in the bottom right-hand corner which lets you speak to a bot or real person.
Qualified Live Chat
Ada AI Chatbot
Olark
How do Customer Onboarding Apps work for Salesforce?
Menu/button-based chatbots
Users select options in button-based chatbots for desired answers, simplifying interaction and enhancing user experience.
Linguistic Based (Rule-Based Chatbots)
This type of chatbot can help your customers predict their questions. You can use conversational flows based on conditions and “if and then” logic.
Keyword recognition-based chatbots
This chatbot employs keywords and AI to deliver relevant responses tailored to the customer's inquiry, enhancing user engagement and satisfaction.
Machine Learning chatbots
Advanced contextual chatbots utilize Machine Learning and AI to analyze conversations, making self-improvements based on user interactions and needs.
Hybrid model chatbots
It merges rules-based chatbots with AI complexity, offering a versatile solution that combines the strengths of both approaches effectively.
Voice bots
Voice bots, now prevalent in eCommerce, utilize voice commands as virtual assistants, offering customers a convenient alternative to typing.
Salesforce Chatbot App Features that you need
Real-time Chat Support integrates an embedded chat widget for immediate customer communication. Proactive Chat Notifications engage visitors with links, product details, and greetings. Real-time Chat Monitoring empowers supervisors to observe chats, aiding in agent training and improvement suggestions. Visitor Tracking provides insights into behavior, contact details, and traffic sources. Chat Transcripts allow easy access and email retrieval of interaction history based on phrases, agents, times, and dates.